Northline Staffing (Demo)
Bilingual Customer Service Representative
- Pay
- $20.75 to $23.00 per hour
- Type
- Full-time
- Where
- Gatineau, QC
- Posted
- September 8, 2026
Before you apply
How AI is used in hiring
We use artificial intelligence (AI) to help screen and assess applicants for this position. AI tools compare the information in each application with the requirements of the job and suggest an order for review. You may be invited to answer pre-screening questions in a chat that uses AI to word the questions and record your answers. Written answers and interview transcripts may be assessed with AI against job-related criteria. Your face, voice and emotions are never analyzed. A person on our hiring team reviews every result and makes every hiring decision. You can ask to deal with a person instead at any stage.
Is this job open now?
This posting is for an existing vacancy.
Accommodation
Accommodation is available on request for candidates with disabilities at every stage of the hiring process. To ask for an accommodation, contact Dana Whitfield at [email protected].
Why this language is required
Representatives answer delivery and billing calls from Lakeshore customers in Ontario and Quebec. About 45% of contacts are in English and 55% in French, and every representative takes both queues; an English-only or French-only team could not cover the line.
About the job
Lakeshore Logistics' customer care team in Gatineau answers delivery, billing and claims questions from business customers in Ontario and Quebec. Northline Staffing is recruiting bilingual representatives for the team.
What you will do
- Answer calls, emails and chats in French and in English
- Track shipments, book redeliveries and update delivery appointments
- Explain invoices and process credits within your approval limit
- Log every contact in the CRM and escalate claims to the right team
What you need
- One year of customer service experience, ideally in a contact centre
- French and English, spoken and written (see the language note on this posting)
- Availability for days or evenings, Monday to Friday
Nice to have
- Experience in transportation, logistics or utilities
- Typing speed of 45 words a minute or more
Three weeks of paid training, then a hybrid schedule after six months for representatives who meet quality targets.
A person on the Northline Staffing (Demo) hiring team reviews every application and makes every decision. You can ask to deal with a person at any step.